Your home

Learn about the pipes in and under your home and how to maintain them.

Most homes in Peel are connected to underground pipes. These pipes connect to the municipal water supply and wastewater collection system.

The water you use at home has to go somewhere. It’s important to understand where and how this water goes from inside and below your home.

Get more information about:

• Basement flooding
• Fire hydrants
• Inspections and surveys
• Keep these things out of the sewer
• Leaks in your home
• Downspout Disconnection
• Preventing frozen pipes
• Replacing your private-side water service
• Sanitary sewer smoke testing
• Sewer systems

Pipe responsibilities

Homeowners are responsible for maintaining water and sanitary sewer pipes inside your home to the property line.

Consider enrolling in Service Line Warranties of Canada’s service line warranty program. It provides protection for your private side property from broken or frozen pipes.

Peel owns and maintains:

• The water meter inside your home
• The remote water reading device attached to your home
• The pipes on the public side of the property line.

Be wary of door-to-door sales agents

Door-to-door sales agents often use high-pressure sales tactics. They might tell you that you signed up for a program with the City of Brampton, City of Mississauga or the Town of Caledon. They might also ask you for a void cheque. Do not give any personal information to door-to-door sales agents.

If you get water from Peel’s water system, only allow Region of Peel employees or their agent to test your tap water, collect tap water samples or install water equipment. Peel Public Works staff carry photo ID cards and drive Region of Peel vehicles.

We do not hire other companies to test municipal tap water or collect water samples on our behalf.

Peel Water Operators are certified to conduct drinking water tests and collect drinking water samples. These samples are analyzed by a qualified, licensed laboratory. If we need to test the water in your home, we will contact you beforehand.

The Government of Ontario has banned door-to-door water heater and treatment device sales.

Stay informed

The more you know about the water quality in Peel, the less likely you’ll be targeted by companies trying to sell you costly, unnecessary water treatment equipment.

If you have questions or concerns, e-mail our water quality team or call 905-791-7800, ext. 4685.