Accessibility at Peel Region
Peel Region’s 2026-2030 Municipal Accessibility Plan outlines how we’ll keep removing barriers and improving accessibility for everyone in Peel.
This plan aligns with Peel’s 20-Year Strategic Plan. It affirms that even though the Government of Ontario’s January 1, 2025, accessibility target has passed, we’re still committed to advancing accessibility.
The Peel Region Accessibility Advisory Committee reviews the plan every year, and any updates or changes are reported to Peel Region Council.
- Peel Region's 2026-2030 Municipal Accessibility Plan Text version
- Annual Accessibility Status Reports
Our new accessibility plan renews our commitment to meeting the accessibility needs of those living with disabilities.
The new accessibility statement better aligns with our DEI@Peel strategy and reaffirms Peel’s commitment to accessibility and inclusion. More than a statement, it reflects Peel’s vision, goals and values and captures the essence of who we are as an organization and our dedication to supporting the accessibility needs of those living with disabilities.
Commitment to creating an accessible Peel Region
Peel Region is home to a vibrant mix of communities and groups, made up of residents and business owners from Brampton, Mississauga, and Caledon. Peel Region values the contributions of every individual and recognizes that its rich diversity is a powerful source of strength and resilience.
Peel Region is committed to ensuring equitable outcomes for people with disabilities with respect to the delivery and use of all Peel goods, services, programs, and facilities.
We aim to achieve this in a manner that respects their dignity and independence and is responsive to their unique needs and the diverse aspects of their identity.
Peel Region is dedicated to fostering an inclusive community and will do so through the identification, removal, and prevention of barriers, including attitudes and social constructs that prevent persons with disabilities from participating fully in all aspects of society.
Peel Region will continue to ensure that it meets accessibility requirements under Ontario’s accessibility laws in a timely manner while maintaining compliance with the AODA, recognizing that these represent minimum standards we continually strive to exceed.
Peel Region strives to provide equal treatment and equitable benefits of our services, programs and facilities in a manner that respects the dignity and independence of people with disabilities.
Peel Region affirms its commitment to meet the requirements of the Ontarians with Disabilities Act, 2001 (ODA), Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code.
- Corporate Policy Accessible Customer Service
- Accessibility Policy
- Accessible Formats and Communication Supports
- Digital Accessibility
These documents are available in alternative formats. Request an accessible format.
Peel Region's Municipal Accessibility Plan outlines the overall strategies of how Peel Region will meet accessibility standards in key areas.
Peel Region's 2026-2030 Municipal Accessibility Plan Text version
Annual Status Reports
2024 Annual Accessibility Status Report Text version
For prior year reports, contact Accessibility Planning.
Accessibility Requirements for providers of goods and services on behalf of Peel Region
Under the Integrated Accessibility Standards Regulation (IASR) of the Accessibility for Ontarians with Disabilities Act (AODA), 2005, all persons who provide goods, services, or facilities on behalf of Peel Region must be trained on the requirements of the IASR and the Ontario Human Rights Code.
Peel Region is committed to ensuring that persons of all abilities are able to access our programs and services without encountering barriers. This means that businesses and individuals that provide goods or services on behalf of Peel Region must ensure that their employees are trained on both of these standards.
The following is a list of training resources that can be used at no charge. Providers of goods and services on behalf of Peel Region must track the training of their employees and may be asked to produce a record of completed training upon request.
Posted items as follows:
- Access Forward IASR Training Resources
- Ontario Human Rights Commission Training Resources
- Corporate Policy Accessible Customer Service
- Corporate Policy Accessibility
For questions about the AODA or accessibility standards, refer to Accessibility in Ontario.
Accessibility training for volunteers is mandatory at Peel Region.
To volunteer with us, you must complete 2 accessibility courses:
- Customer Service Standard’s AccessForward
- Integrated Accessibility Standards Regulations (IASR) training for volunteers Text version
Please email Accessibility@Peelregion.ca upon completion.
Training
- Access Forward - IASR Training Modules
Mental Health Supports
- Canadian Mental Health Association – Peel Dufferin Branch
- EveryMind - For young people and their families
Service Animals
- Service Animals Visiting 10 Peel Centre Drive (Map PDF)
- Lions Foundation of Canada – Dog Guides
- Working Dogs – Canada's Guide to Dogs
Accessible Communications
Web Accessibility
If you need information on our website in an accessible or alternative format you can complete an accessible format request.
Tell us how we are doing on accessibility at Peel Region by providing your disability-related feedback on the accessibility of our goods, programs, services, or facilities.
All feedback and inquiries are tracked and responded in accordance with the Accessibility for Ontarians with Disabilities Act (2005). Email us or call 905-791-7800, 1-888-919-7800 (toll-free).
