Services and facilities temporarily affected in Peel
To help slow the rate of the COVID-19 virus, some Regional services and facilities are temporarily affected until further notice. We’ll update residents as changes happen.
Changes to Regional building access
As of March 20 there are new restrictions for accessing our Regional buildings. We're also reminding residents to not visit Regional buildings for answers to your COVID-19 questions.
Peel Long Term Care Centres are no longer allowing visitors except those with loved ones who are seriously ill or in end-of-life care. Everyone entering our centres will be screened for symptoms, travel history and contact with presumptive or confirmed cases of COVID-19.
Adult Day Services are closed until further notice. Clients and caregivers will be contacted daily to provide support. Additional in-home support for clients may be available through LHIN Home and Community Care. Contact the supervisor of your Adult Day Services for more information.
All licensed child care centre programs, including before and after school programs, and indoor recreation programs remain closed.
Visit social support for information about:
- Child care for essential workers during COVID-19
- Child care fee subsidy update
- EarlyON Child and Family Centres closures
- Development Services staff are available to participate in one-on-one phone calls, conference calls, or virtual meetings.
- Submissions via courier or mail will not be accepted as counters are currently closed to the public. Contact the Peel employee assigned to your application directly to arrange for electronic submissions.
- Payments cannot be processed by cheque, visa or debit at this time. Development Services is currently investigating electronic fund transfer methods, while working with the local municipalities on alternative payment options.
You may experience some delays in service. Contact Development Services.
The following programs are affected:
- Current Ontario Works clients will continue to receive their scheduled payments
- Ontario Works and Employment workshops are cancelled.
- 2020 income tax preparation clinics are closed until further notice.
- Peel Youth Village community - use of gym equipment will not be available.
- As of March 18, Ontario Works appointments will only be completed over the phone. Call 905-793-9200 if you live in Brampton or Mississauga and Caledon, 1-800-327-5379.
The Ontario government is expanding access to temporary emergency assistance for those in financial crisis who do not currently have access to other supports. Individuals can apply online at Ontario.ca/community
The Government of Canada also has a plan to help individuals and small businesses during the COVID-19 crisis. Get details about the Canada and Ontario response plans.
To support residents through COVID-19, food bank and community food program hours have been updated. Refer to the Peel Food Map to check the updated hours and for information on donations, through the Emergency Donation Centre. Call 211 if you can't access the online food map.
See social support for more information about resources, services and programs to support you during COVID-19.
There are no changes to garbage, recycling or organics collection.
Spring curbside battery pick up is suspended.
Bulky items will not be picked up.
A reminder to residents to put gloves, masks and other home healthcare waste in your garbage, not in recycling.
In-person garbage bag tag sales are suspended at all municipal facilities in Peel. You can still pay for bag tags online.
Community Recycling Centres (CRCs)
Until further notice, Peel CRCs are not accepting electronics, tires, large appliances (such as stoves, fridges and dishwashers) or oversized items (such as furniture and mattresses).
Fees and items for pickup or purchase
- CRCs are not accepting cash payments. You can pay with Debit, Visa or MasterCard.
- Rain barrel and backyard composter sales have been suspended until further notice.
- Compost sales have been postponed until further notice.
- Kitchen container sales have been suspended until further notice.
Donation drop-off and reuse stores
- The Salvation Army Thrift Store at the Brampton CRC and Evolve Lifestyle at the Bolton CRC are both closed until further notice.
- Donation drop-off areas at all Peel CRCs have been suspended until further notice.
All services offered by Housing Services at the Region are currently operating.
View all our detailed COVID-19 responses for information on the following:
- Peel Outreach team hours
- Referral process for homeless individuals at Peel Region COVID-19 testing sites
- Changes to our system - new isolation site
- COVID-19 guide for homelessness services (screening, physical distancing, PPE and self-isolation)
- COVID-19 site specific plans for Homelessness Services
- Supports to housing providers
- Paying rent
- Available units
PAMA is closed until further notice.
Visit pama.peelregion.ca or call 905-791-4055
It's important to practice physical distancing in the buildings. This means avoiding physical contact and staying a safe distance of 2 metres away from other people. We ask that you do not gather in hallways, lobbies, laundry rooms, garbage rooms, elevators or other common areas of your building to help limit the spread of COVID-19.
Learn how to protect yourself and others.
Call us for maintenance repairs at 905-790-7335. Do not go to the superintendent's office.
Peel Living will continue to respond to emergency maintenance matters and, to ensure the safety of everyone, screening questions will be asked.
Paying your rent
Peel Living offices are closed to the public. However, if you wish to drop off your rent payment at a Region of Peel office, you have the following options:
- At 10 Peel Centre Drive, Brampton you may place the envelope in our drop box at the entrance, or use the drive-through mail box.
- At 7120 Hurontario St., Mississauga you may place the envelope in our drop box at the entrance.
You can also pay your rent through preauthorized debit or by online banking. To start preauthorized debit, call Peel Living at 905-790-7335.
Rent payments by money order will continue to be accepted, however we're asking that you deposit your payments into an envelope along with your full legal name, tenant ID, building and unit number, and the amount of your monthly payment. Then place the envelope in the drop box at the superintendent s office.
Baby feeding support clinics
Meadowvale, Fairview and Brampton clinics are closed until further notice. There will also be no Infant Feeding home visits at this time.
Baby feeding support
- Telephone support from Public Health nurses is available at 905-799-7700. Wait times may be long.
- Telehealth Ontario is available at 1-866-797-0000, open 24/7.
- Consider following-up with your family doctor or midwife.
The Doctor's Breastfeeding Clinic
Call in advance for an appointment: 289-233-1957 or visit www.drbfc.ca
#201 - 10 Gillingham Drive, Brampton
- Monday: closed
- Tuesday and Thursday: 8:30 a.m. – 3:30 p.m.
- Wednesday and Friday: 8:30 a.m. – 12 p.m.
International Breastfeeding Centre (Newman Clinic)
Call in advance for an appointment: 416-498-0002 ext. 221
255 Sheppard Avenue East, North York
8:30 a.m. – 4 p.m.
Private lactation consultants (LC)
To hire and pay for an LC, visit the Canadian Lactation Consultants Association.
Baby feeding videos from Peel Public Health
Healthy Babies Healthy Children (HBHC)
There are no HBHC home visits at this time. Telephone support is available at 905-799-7700.
Breastfeeding Companions program
No online registrations at this time.
Healthy sexuality clinics
Brampton, Bolton, Meadowvale, Malton, and Hope 24/7 clinics are closed until further notice.
The Fairview clinic, in Mississauga is open. Check clinic hours.
Adult prenatal programs
Adult prenatal program is cancelled. For clients who were registered for prenatal classes in March or April, check your Welcome Package for your access code to the online InJoy Prenatal Education Program.
If you are a new client and you would like to register for the online InJoy Prenatal Education Program, please send an email to firstname.lastname@example.org
Healthy Start and Teen Prenatal Supper Club
Healthy Start and Teen Prenatal Supper Club sites across Peel Region are closed (March 16). Visit Bridgeway Family Center for updates.
If you wish to register for the online InJoy Prenatal Education Program and you do not have an access code, email email@example.com
Oral health services
All Oral health clinics are closed until further notice
Family Health call centre
Wait times may be longer than usual.
Food handler courses
All food handler courses and home study exams are cancelled until further notice.
Peel Works Harm Reduction
Mobile van services will resume, effective Tuesday March 24, 2020. Hours of service are Monday through Saturday 4 p.m. – 10:30 p.m.
To access harm reduction supplies and naloxone kits in Peel call or text the NEP cell phone at 647-225-1623.
Harm reduction supplies in Peel may also be accessed at the following locations:
- Fairview clinic – 325 Central Parkway West Unit 21, Mississauga Monday to Friday 8:30 a.m. – 4:30 p.m.
- Bloom clinic – 40 Finchgate Boulevard Suite 224, Brampton. Call ahead for hours at 416-294-0561.
- OATC Brampton clinic – 118 Queen Street West Suite 301, Brampton. Monday to Friday 7 a.m. – 6 p.m. and Saturday and Sunday 9 a.m. – 1 p.m.
Effective Friday, March 20, 2020
7120 Hurontario St., Mississauga, will be closed to the public but open to staff and contractors.
10 Peel Centre Dr., Brampton, Suite A will be closed to the public but open to staff and contractors.
10 Peel Centre Dr., Brampton, Suite B will be open with restricted access to the public. It will remain open to staff and contractors.
- Residents are asked to call the Region at 905-791-7800 with their inquiries and to make an appointment before coming to Suite B.
- Residents will be screened at the main entrance to Suite B.
The following Service Peel counter changes are in effect due to Regional building closures:
- Human Services reception areas will be closed. Ontario Works appointments are being completed over the phone: 905-793-9200 if you live in Brampton or Mississauga; 1-800-327-5379 if you live in Caledon. Residents should not come to the office in person unless they have spoken to a caseworker who has directed them to do so.
- Anyone needing the services of the Regional Clerk (Council agendas, serving liens, statements of claims or Freedom of Information Requests) can call 905-791-7800, ext. 4465 or email firstname.lastname@example.org.
- Public Works information contact us at PWReception@peelregion.ca or call 416-262-1008.
The following service changes are in effect until further notice:
- Avoid any unnecessary travel on TransHelp.
- Passengers who have COVID-19 symptoms or have recently travelled outside of Canada, cannot travel on TransHelp.
- Passengers who have a fever, cough or difficulty breathing won't be able to board the bus.
- Passengers are asked to wear a face mask if they have one, while travelling on TransHelp. Masks are available on our buses for passengers who are not feeling well.
- If possible, passengers are asked to board the bus without operator assistance and fasten their own seat belt. This will help keep physical distance between passengers and their operator.
- Passengers can travel for free. Passengers will also be reimbursed for any paid fares dating back to March 21, 2020.
- All debit and credit pre-authorized payments are suspended. If you notice a deduction on your credit card, call 905-791-1015.
- Passengers will be asked screening questions when calling to book a trip.
- Passengers will be able to cancel last minute without being charged the fare.
- Passengers will be able to book essential trips up to 2 days (48 hours) in advance.
- Subscription trips will be cancelled, except for dialysis trips.
- If ill, passengers are asked to stay home.
- Service Peel locations are closed to the public. Passengers can make payments online or by phone at 905-791-1015.
- Vehicles are being cleaned daily using a hospital grade disinfectant.
- Applications are being accepted and processed; however if an in-person eligibility assessment is required, temporary service will be given until an assessment can be scheduled.
Regional Council decided to defer late payment charges for water bills due between April 1 - June 30, 2020.
This deferral also applies to the stormwater charge for Mississauga residents.
Regional Council also decided to defer the Regional water and wastewater rate increase to July 1, 2020.
Paying your water bill
In keeping with physical distancing guidelines, in-person payments are temporarily suspended at 10 Peel Centre Drive.
You can still pay your water bill online, or mail your water payment bill to:
The Region of Peel
P.O. Box 2099, Station B
Brampton, ON L6T 3X2
Attention: Water Billing
If you need to reschedule your pre-authorized payments (PAD), call 905-791-8711 or email ZZGPaymentsNew@peelregion.ca.
Questions about water billing
Our call centre is experiencing a high volume of calls due to the COVID-19 outbreak. For faster response contact the following groups:
Cancellation of non-emergency in-home visits
Water and Wastewater studies and programs that require employees to enter customers’ homes, will be suspended until further notice, except for response to emergencies.
Customers who have questions or concerns about drinking water or wastewater collection should contact the Region by calling 905-791-7800 ext. 4685 or via email at WaterQualityInquiries@peelregion.ca
Do not flush wipes or paper towels. Always put used disinfectant wipes in the garbage and paper towels in your organics bin.
Water and wastewater treatment processes at Peel remain unchanged. Peel Water staff continue to ensure customers have access to safe, clean water during the novel coronavirus (COVID-19) pandemic. We recognize the importance of essential water and wastewater services.
According to the World Health Organization and global research, presence of the COVID-19 virus has not been found in drinking water. Based on current evidence the risk to water supplies in the Region of Peel is very low. Staff monitor the quality of drinking water and treated wastewater to ensure continued protection of public health and the environment.
Our wastewater treatment plants treat disease causing organisms including viruses. COVID-19 is a type of virus that is susceptible to disinfection. Standard treatment and disinfection processes at the Region's wastewater treatment plants are expected to be effective.