The Ontario Municipal Benchmarking Initiative (OMBI) is an innovative collaboration between 15 Ontario municipalities which fosters a culture of service excellence in municipal government. It does this by creating new ways to measure, share and compare performance statistics to help staff, Councils and citizens understand where city administrations are performing well and where they can make improvements. OMBI also encourages municipal experts to share ideas on operational best practices.
The 2009 Performance Benchmarking Report is a collection of performance measures relating to 27 municipal programs. The intent of the report is to strengthen the accountability and transparency of service delivery in municipal government to taxpayers. The review of these results contributes to informed decision-making about service quality, quantity and costs across a range of services.
Below are links to the 2009 Performance Benchmarking Report and the staff report to Regional Council that provides comments regarding Peel's results:
To learn more about OMBI, visit www.ombi.ca
Monday February 28 2011