Administrative Services

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Admission – Financial Process

At the time of admission residents or their authorized representatives are required to sign an Admission Agreement, approve of any other services. Please bring in the following items on admission day, if you didn’t already bring them to the preadmission meeting:

  • Two Cheques
  • Power of Attorney information (personal care and property/finances)
  • Health card/SIN#
  • Notice of Assessment for previous tax year to determine eligibility for subsidy (if you are in basic accommodation)

Comfort Allowance

The Ministry of Health and Long Term Care also sets the rate each year for the “Comfort Allowance”.  This rate is the same for all LTC facilities across Ontario.  The Comfort Allowance is the amount allowed for residents for their personal use, before we calculate the monthly accommodation charges.

Please contact the Administrative Services Office for further details.

Government Financial Assistance Programs

The government offers financial assistance programs to citizens aged 60 years and over. For more information please contact:

  • Ontario Ministry of Finance, Information Centre (905) 433-6097
  • Tax Credits and Grants Branch (905) 433-6941 or 1-800-263-7965

Or Write to:

  • Minister of Finance
    33 King Street, 2nd Floor
    Oshawa, ON  L1H 8H5

Power of Attorney (POA)

We highly recommend that residents appoint a Power of Attorney (for Property and Personal Care) to a responsible person(s) that they trust. Please note that staff at Malton Village cannot be appointed power of attorney for any resident nor can they witness any of these documents. Further information and Power of Attorney booklets are available at the Administration Office.

Leave of Absence

Vacation/ Casual Leave/ Medical Leave/ Psychiatric Leave
A resident is entitled to 21 days of vacation per year.  When casual leave is combined with the vacation at the rate of 48 hours per week, it is possible to have up to 31 days of combined leave once a year.  Residents need to advise nursing staff, in advance, when they plan to take vacation or casual leave days. 

The approved leave periods for residents admitted to hospital are 30 days for medical care and 60 days for psychiatric care.  Please enquire at the Business Office if you require further information.

Monthly Accommodation Charges

The Ministry of Health and Long Term Care sets the rates for all long term care facilities. These rates are the same for all LTC facilities across Ontario. An updated rate schedule is sent to all residents on an annual basis notifying them of rate increases.  Residents in basic rooms may be eligible for a rate reduction based on their income. Please contact the Administration Office for further details. Rate reductions are effective starting in the month in which it is applied for and is not retroactive to the date of admission.  Please note you may be charged interest for missed, incomplete or late payments.

Personal Trust Accounts

An interest bearing trust account is available through the Administrative Services Office for the convenience of residents. This provides a safe place for funds to be stored and be readily available for personal use. Funds in the trust account can be used to pay for uninsured services approved by the resident and/or authorized representative for things such as hairdressing or other optional services.

Banking hours are as follows:

Monday to Friday    9:30am – 11:30am and 2:00pm – 3:30pm
Closed on Saturdays, Sundays and Holidays


The Centre cannot accept responsibility for a Resident’s personal belongings or valuables. Jewellery and large sums of money are best kept with the responsible party. An interest


Revised: Tuesday July 27 2010

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