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Water and Wastewater

Drinking Water Quality Management in Peel

Program Requirements | Program Status | Journey to Success
DWQMS Accreditation Certificates | Additional Resources Contact Us

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As consumers in Peel, you can be confident that every time you turn on your tap, you and your family are receiving the highest quality drinking water. The quality of Peel’s water meets all provincial regulations set out in the Safe Drinking Water Act, 2002.

Peel has adopted the following policy that summarizes the Region’s commitment to drinking water quality:

  • Supply safe and clean drinking water to consumers,
  • Meeting all applicable legislative and regulatory requirements and,
  • Ensure maintenance and continual improvement of the Quality Management System

Peel has implemented a Quality Management System (QMS) for its drinking water systems. This ensures the policies and procedures are in place to effectively manage the drinking water operations, continuously test and check and make improvements to all aspects of water treatment and distribution, from source to tap.

Peel’s QMS has been developed based on the Drinking Water Quality Management Standard (DWQMS) [PDF 426KB], a management system established to ensure that municipal residential drinking water systems are managed to the highest quality possible. This Standard was developed by the Ministry of the Environment as a hybrid of the ISO 9001:2000 Quality Management Standard and the principles of Hazard Analysis and Critical Control Points (HACCP).

After successful implementation and development, Peel received full-scope accreditation for its drinking water systems on August 26th, 2011. This is a testament to our commitment to the quality of water to the communities we serve.

Why does Peel need a Quality Management System?

The Government of Ontario has committed to fulfill the recommendations from the Walkerton Inquiry Report [PDF 181KB] that address the need to create standards for operations and compliance with regulations, for the delivery of safe and clean drinking water to customers.

One of the recommendations speaks to the development and implementation of a drinking water quality management system. This system is intended to further improve the operation and management of drinking water systems and to maintain delivery of safe and clean drinking water.

The new Drinking Water Quality Standard (DWQMS) that consists of 21 Elements that cover operational, maintenance and administrative functions of a drinking water system. It focuses on continual improvement and is aimed at reducing any associated hazards in the management and delivery of drinking water.

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Quality Management Standard Requirements

Ontario has implemented a new regulation under the Safe Drinking Water Act, 2002 that requires owners of municipal drinking water systems to obtain a licence to operate their systems and to incorporate the concept of quality management into their operations. The Ministry of the Environment’s (MOE) intent is to ensure a culture of commitment to quality, diligence and dedication to consumers in providing safe and clean drinking water.

To achieve this goal the MOE developed the Municipal Drinking Water Licensing Program.

A Municipal Drinking Water Licence is an approval to operate the drinking system. It is issued by the MOE and comprises the following five components:
  • Drinking Water Works Permit
    • A permit to establish or alter a drinking water system
  • Permit to Take Water
    • A permit to take 50,000 L or more of source water per day
  • Operational Plan
  • Accredited Operating Authority
    • A comprehensive audit and periodic review of the Operational Plan by an independent certified accreditation body appointed by the province
  • Financial Plan
    • A long-term strategic plan developed to ensure the financial sustainability of the drinking water system
    • Peel’s Financial Plan was prepared in accordance with the requirements of Ontario Regulation 453/07

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Municipal Drinking Water Licensing Program Status

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The Region of Peel has met all the requirements of the Municipal Drinking Water Licensing Program. Our drinking water systems hold Drinking Water Works Permits and Licences, and the operating authorities have been accredited. Also, Peel’s Financial Plan has been approved by Regional Council and submitted to the Ministry of Municipal Affairs and Housing. Receiving full-scope accreditation this year completes all the requirements of the program.

Peel staff developed and implemented the Water Operational Plan enhancing policies and procedures to effectively manage the drinking water operations, continuously test and check and make improvements to all aspects of water treatment and distribution, from source to tap.

Quality Management System

The Region of Peel has demonstrated the ability to consistently produce and deliver drinking water that meets legislative requirements and ensure consumer protection through an effective implementation of Quality Management System.

On August 26, 2011, subsequent to a successful third party audit conducted by the Canadian General Standards Board, Peel was awarded Full Scope Drinking Water Quality Management Standard Accreditation for:

  • South Peel Distribution System
  • Palgrave-Caledon East
  • Inglewood
  • Cheltenham
  • Caledon Village-Alton

Read more about our Journey to Success

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Additional Resources

Visit the MOE website for more information on the Municipal Drinking Water Licensing Program.

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Contact us

If you have any questions please call 905-791-7800,
ext. 4685
or e-mail us.

If you would like to view Peel’s Operational Plan, please visit 
the Region of Peel:

Public Works - Water Division
10 Peel Centre Dr. Suite A, 4th Fl.
Brampton, Ontario
L6T 4B9

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Revised: Tuesday June 26 2012


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