Modernize Service Delivery

Area of Focus: Leading

Outcome: Our services are easy to access & service requests are met through each interaction

Measurement: Improved internal and external experience with respect to service access and service outcome


The Region of Peel's 2015 External Client Satisfaction Survey results revealed that ease of access to services and service outcomes, regardless of the channel of choice, are now the strongest drivers for overall satisfaction. This Term of Council Priority focuses on strategies where client satisfaction can be meaningfully improved by enhancing the user's digital access and experience.

2017 Progress

2016 Progress