Client Satisfaction and Trust & Confidence Survey Results
2015 Results: Community Reports All-Time High Levels of Satisfaction with Regional Services
The community has spoken!
Thousands of citizens across Peel had their say through the 2015 Client Satisfaction Survey. Citizens reported all-time high levels of satisfaction with Regional services. Across the organization, client satisfaction averaged 8/10. The survey, which is distributed every two years, began in 2008. Since then, satisfaction levels have increased over the years from 7.5 to current levels. Citizens are randomly selected and provide feedback on different Regional services.
Community feedback is fundamental to the Region’s citizen-focused planning and service delivery. This survey is one of the ways we gather client insights and work with citizens to address their changing needs.
Top customer-service satisfaction factors:
Of the 4,582 client responses received, three factors emerged as the most important to client satisfaction. They are:
- How clients access services
- The effort staff put into helping clients get what they need
- Staff concern for and understanding of client needs
Understanding these factors helps us design and deliver services in ways that better meet your needs.
For more information about the Client Satisfaction and Trust & Confidence Survey please contact Chine Nkado, 905-791-7800 ext. 4156., or email.