2018-2025 Multi-Year Accessibility Plan
Outlines how we’ll continue to remove barriers and improve accessibility.
The Plan aligns with the Region's 20-Year Strategic Plan and the Province's timeline to achieve accessibility for Ontarians with disabilities by January 1, 2025.
This new Multi-Year Plan outlines the initiatives the Region will undertake from 2018 - 2025 under the Living, Thriving and Leading areas of the Strategic Plan. It builds on the Region's accomplishments since the introduction of the first multi-year plan in 2013.
The Plan is reviewed annually by the Region of Peel Accessibility Advisory Committee and reported to Council for any updates or necessary amendments.
Commitment to Creating an Accessible Region of Peel
Diverse communities and groups make up the population Brampton, Mississauga and Caledon. The Region of Peel values the contributions made by all people and believes that its diversity has strengthened the Region.
Statement of Organizational Commitment to Accessibility
The Region of Peel is committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Regional goods and services, programs and facilities for all persons with disabilities in a manner that:
- respects their dignity and independence and is sensitive to their individual needs;
- ensures reasonable efforts are made to ensure that the service outcome is the same for persons with disabilities as well as those without disabilities; and
- allows persons with disabilities to benefit from the same services as those without disabilities, in the same location and in a timely and similar manner considering the nature of the service accommodations
The Region of Peel strives to provide equal treatment and equitable benefits of Regional services, programs and facilities in a manner that respects the dignity and independence of people with disabilities.
The Region affirms its commitment to meet the requirements of the Ontarians with Disabilities Act, 2001 (ODA), Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code.
- Accessible Customer Service Policy
- Accessibility Policy
- Accessible Formats and Communication Supports
- Digital Accessibility
These documents are available in alternative formats. Request an accessible format.
The Region's Multi-Year Accessibility Plan outlines the overall strategies of how the Region will meet accessibility standards in key areas.
Annual Status Reports
For prior year reports, contact Accessibility Planning.
Accessibility Requirements for Providers of Goods and Services on Behalf of the Region
Under the Integrated Accessibility Standards Regulation (IASR) of the Accessibility for Ontarians with Disabilities Act (AODA), 2005, all persons who provide goods, services, or facilities on behalf of the Region of Peel must be trained on the requirements of the IASR and the Ontario Human Rights Code.
The Region of Peel is committed to ensuring that persons of all abilities are able to access our programs and services without encountering barriers. This means that businesses and individuals that provide goods or services on behalf of the Region must ensure that their employees are trained on both of these standards.
The following is a list of training resources that can be used at no charge. Providers of goods and services on behalf of the Region of Peel must track the training of their employees and may be asked to produce a record of completed training upon request.
Posted items as follows:
- Access Forward IASR Training Resources
- Ontario Human Rights Commission Training Resources
- Region of Peel Accessible Customer Service Policy
- Region of Peel Accessibility Policy (PDF)
For questions about the AODA or accessibility standards, please contact:
Accessibility Directorate of Ontario
777 Bay Street, Suite 601A
Toronto, Ontario M7A 2J4
Toll-free TTY: 1-888-335-6611
Tel TTY: 416-30148
Accessibility training for volunteers is mandatory at Peel Region.
To volunteer with us, you must complete 2 accessibility courses:
- Customer Service Standard’s accessible customer service training (video)
- Integrated Accessibility Standards Regulations (IASR) training for volunteersText version
Please email firstname.lastname@example.org upon completion.
- Access Forward - IASR Training Modules
Mental Health Supports
- Canadian Mental Health Association – Peel Dufferin Branch
- EveryMind - For young people and their families
- Service Animals Visiting 10 Peel Centre Drive (Map PDF)
- Lions Foundation of Canada – Dog Guides
- Working Dogs – Canada's Guide to Dogs
- Microsoft Accessibility
- Adobe Acrobat (PDF) Accessibility
- Suggestions for the portrayal of people with disabilities
- W3C Web Accessibility Initiative
Tell us how we are doing on accessibility at the Region of Peel by providing your disability-related feedback on the accessibility of our goods, programs, services, or facilities.
All feedback and inquiries are tracked and responded in accordance with the Accessibility for Ontarians with Disabilities Act (2005).