Help with housing
How to access housing services.
If you are homeless, at risk of losing your housing, or need affordable housing, there are services to help.
If you're homeless
- Drop-in meals, Stay the Night, and shower programs
- Street Helpline 1-877-848-8481
- Peel shelters for individuals and families
- Outreach services
- 211 community services
- Peel community services directory
If you're at risk of being homeless or need housing support
If you’re searching for market rental housing
Housing screening tool
Housing Services has developed an online housing screening request tool to help us better support you. We ask all applicants to review our email consent and complete the housing screening request so we can appropriately direct your request.
Wait times
Some applications for housing services may take between 8 to 12 weeks to review. Not all applications will take this long to review, as we are prioritizing urgent cases.
Do not contact us to follow up on your case unless there is a significant or urgent change in your circumstances.
Do not complete another screening as it may further impact response times.
When submitting your request
Only complete the screening tool once for your entire household. Duplicate applications will make your wait longer.
If you are currently receiving Ontario Works or have a pending Ontario Works application, you must call your Ontario Works caseworker for financial support. Your Ontario Works caseworker can assist with items such as overdue bills and last month’s rent etc. Do not proceed with the screening tool.
If you need ongoing help paying for food, clothing, and other essentials, do not proceed with the screening tool. Refer to financial help and Ontario Works for details.
If you only want to be placed on the centralized waitlist (Community Housing HSA), review your eligibility before starting the screening. Once your request has been actioned, you will receive a confirmation letter.
If you are working with a Housing Support Worker or Housing Representative, you can contact them directly. Do not proceed with the screening.
Use the screening tool during regular business hours only: Monday to Friday from 8:30 a.m. to 4:30 p.m.
If you have unique circumstances which prevent you from completing the housing screening request online, call 905-453-1300 and a member of our team will be in touch.
