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Water billing

Your water bill is based on your water meter reading.

Most customers are billed every 3 months. If you use over 455 cubic metres of water per month, you’ll be billed every month.

Watch how the Region is investing in high quality water while keeping costs affordable:

Other information

Water rate snapshot

For residential properties connected to the wastewater system, the wastewater rate is applied to 85% of total water usage that is read by your meter.

Following rates are effective from July 1st, 2020.

If your meter measures cubic metres (m3):

  • Your water rate is $1.5980 per m3.
  • Your wastewater rate is $1.2033 per m3.

If your meter measures imperial gallons:

  • Your water rate is $7.25 per 1,000 gallons.
  • Your wastewater rate is $5.46 per 1,000 gallons.

If you paid a flat rate prior to meter installation:

  • Your water rate is $20.18 per month.
  • Your wastewater rate is $13.60 per month.

What do my rates cover?

Your water bill pays for drinking water and wastewater services.

The Region operates and maintains:

  • 2 water treatment facilities
  • 3 wastewater treatment facilities
  • thousands of kilometres of watermain and wastewater pipes
  • municipal wells
  • pumping stations, and
  • reservoirs

Water bill rates also cover: