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Peel Region

Long term care and retirement homes

We work with long term care and retirement homes to ensure that government requirements are implemented consistently.

During the COVID-19 pandemic, we're supporting long term care and retirement homes in meeting their obligations under the Ministry of Health's directive #3 and directive #5, which outline required steps to protect residents and staff at these institutions.

Learn how we're protecting the health of our residents and staff at the Region's 5 long term care centres. Visit COVID-19 in our long term care centres.

If you're a health care worker or work in a long term care or retirement home and have questions about COVID-19, visit Health Professionals for more information.

Other information

We support long term care and retirement homes in keeping your loved ones safe and work with them to ensure that proper infection and outbreak control measures are in place.

Under the Health Protection and Promotion Act (HPPA), all outbreaks of respiratory and gastroenteritis illness in residents must be immediately reported to Peel Public Health.

Reports for health care institutions in Peel including long term care homes are available online. Access Peel Public Health's outbreak report.

Peel Public Health has been working with long term care and retirement homes to implement outbreak control measures to prevent further illness. The following are some of the outbreak control measures we've put in place.

  • Enhanced cleaning
    Increase cleaning of high touch surfaces such as handrails, trolleys, light switches, and elevator buttons. This will reduce the risk of transmission from contaminated objects to humans.
  • Symptom monitoring and testing
    Staff and residents closely monitor and check for symptoms to ensure any testing and infection control measures can be implemented rapidly. Testing is required for staff and essential visitors according to Ontario’s policy on visiting long-term care homes during COVID-19.
  • Isolation of cases
    All COVID-19 cases will be separated from well residents to minimize the risk of infecting others.
  • Physical distancing
    All group activities are put on hold to decrease the risk of transmission between person to person.
  • Personal protective equipment
    Staff will be using personal protective equipment (such as gloves, mask, goggles/face shield or gowns) to enhance resident and staff safety while working and providing care.
  • Limiting work to 1 location
    Staff are to work in only 1 facility. Staff are not to move between facilities when there is a facility in outbreak.
  • Visitor policies
    General visitors are currently not allowed into long term care homes in Peel due to high community spread of COVID-19. Only essential visitors, including up to 1 essential caregiver per resident, may visit at this time. Essential visitors must test negative for COVID-19, according to Ontario’s policy on visiting long-term care homes during COVID-19. Review the visitor policy restrictions for further details or call the home for more information before visiting.

For retirement homes, check the COVID-19 visiting policy and alert status for more information.

If residents test positive

If your loved one tests positive, their health care team will assess them and determine if they are well enough to stay in the home.

If it's decided they will stay in the home, they will be placed in isolation to prevent further spread to others. However, in some instances, people may require additional medical care and may have to be transported to the hospital for their own well-being.

Maintaining staff levels

If a member of your loved one's care team tests positive for COVID-19 the home will ensure the care is not compromised. There are government programs and staff redeployment plans in place should there be any shortage due to staff illness.

Access to personal protective equipment

The Canadian and Ontario governments are actively acquiring personal protective equipment to ensure health care workers have appropriate access to them. New guidance documents have been created to help direct the proper use and conservation of personal protective equipment.

Contact the home's administrator with any questions you may have that are specific to their long term care or retirement home.

If you've already contacted your loved one's long term care or retirement home, but still have unanswered questions, you can call the Long-Term Care Homes ACTION Line toll-free at 1-866-434-0144 or contact the Retirement Homes Regulatory Authority.

Call the family information line if you have a question regarding any of the Region of Peel's long term care centres:

  • Davis Centre
  • Malton Village
  • Peel Manor
  • Sheridan Villa
  • Tall Pines

Trusted sources of information: