Long Term Care


All of our centres have enclosed outdoor spaces where residents can safely enjoy activities, weather permitting.

Safety: a top concern

We make every effort to protect the health and safety of our residents, staff, and visitors. 

Our safety practices ensure medication safety, minimize risk and provide a secure environment for our residents. (For example, all of our centres have enclosed outdoor spaces where residents can safely enjoy horticultural activities or relax, weather permitting.

Infection prevention and control

Infection prevention and control are vital in a long-term care environment.

Each Region of Peel Long Term Care home has an Infection Control Professional on staff. This person ensures that the highest standards of infection control are met and that employees, residents and visitors practice all of the recommended actions for preventing infection. 

Our homes also work closely with Peel Public Health to educate staff about hand hygiene and the use of personal protective equipment to stop the spread of infection.

Our homes also have hand sanitizers in several common areas for everyone to use.

Guidelines for visiting if you’re ill

If you’re experiencing two or more of the symptoms listed below, please don’t visit the centre until you are symptom-free.

Respiratory symptoms
  • Runny or stuffy nose
  • Sneezing
  • Sore throat
  • Difficulty swallowing
  • Hoarseness
  • Dry cough
  • Congested cough
  • Chills
  • Muscle aches
  • Fever that's greater than 37.5 degrees Celsius or 99.5 degrees Fahrenheit
  • Shortness of breath
  • Sputum production
  • Chest pain
  • Increased rate of breathing (> 25 breaths per minute)
  • Fatigue or loss of appetite
  • Swollen lymph nodes
  • Increased confusion
Gastrointestinal symptoms
  • Diarrhea
  • Nausea
  • Vomiting
  • Stomach cramps
  • Fever that's greater than 37.5 degrees Celsius or 99.5 degrees Fahrenheit


We’ll signify any outbreak of a respiratory or gastrointestinal illness on our online Outbreak Notification page.

Guidelines for visiting during an outbreak

  • See the Charge Nurse as soon as you arrive at the centre. He or she will give you special instructions for visiting during an outbreak.
  • Pay a visit to one resident only and exit the centre right after your visit.
  • Wash your hands with soap and water or use an alcohol-based hand sanitizer before and after visiting the centre.

Pandemic preparedness

We have a pandemic preparedness plan in place to guide long-term care staff in their response to a pandemic influenza in their centre.

Scent-free environment

Perfumes, colognes and body sprays contain fragrances that can cause health risks and allergic reactions.

For the comfort and health of everyone at our centres, we ask that our visitors not use scented products before or during their visit.

Latex-free environment

Anyone who is frequently exposed to latex is at risk for developing a latex allergy.

If you have a latex allergy, your body mistakes the proteins found in natural rubber latex for a harmful substance. A severe latex allergy may cause anaphylaxis, a potentially life-threatening condition.

To guard against allergic reactions we never use latex products.

No smoking indoors

Smoking is not allowed inside any of our centres. 

We have designated outside areas for residents only where smoking is allowed. Visitors must not give cigarettes to residents.

Zero tolerance for abuse

All of our centres have a Zero Tolerance for Abuse policy. 

Abuse of any kind – physical or verbal – is NOT tolerated. We conduct investigations of ALL complaints, no matter how small or insignificant an incident may seem.

Revised: Friday February 17 2023

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