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Peel Region

Register as critical water user

Peel Region recognizes that there may be vulnerable water customers (Critical Water Users) who require an uninterrupted water supply for operating healthcare equipment at home, like haemodialysis.

We maintain a Critical Water Users list where these customers can voluntarily register for notification prior to required water interruptions to allow for emergency repairs or maintenance work.

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Residents who use Peel municipal water supply for life-support or health-assistive equipment at their home are considered Critical Water Users and can register for this program.


There is no cost for this service. Registration for notification of water supply interruption is free for residents who qualify.

How to Register

To sign up, use our secure online form anytime or register by phone by calling 905-791-7800, ext. 4685, Monday to Friday, from 8:30 a.m. to 4:30 p.m.

Who to contact

If you have any questions or would like more details on the Critical Water Users program, Peel Region’s role and the notification process, please call us at 905-791-7800, ext. 4685

For information on the Region of Peel's privacy practices please visit Region of Peel Privacy Policy.