TransHelp turns 40
Celebrating our journey together
A word from our passengers
TransHelp gave me back my life
Dealing with debilitating, chronic pain every day, I was facing the question of how I'd continue to commute once I ran out of other options. Using a mobility scooter is essential and getting rides with others was a huge challenge.
TransHelp gave me access to freedom: freedom to work, buy groceries, visit friends – to live! I cannot thank God enough for TransHelp. I am eternally grateful for this service. It is exceptional. I praise you for this extremely important service.
Thank you from the bottom of my heart to everyone who makes this service possible.
Without it, I might not have been able to keep working. Without working, I could potentially be homeless.
I get some of the kindest drivers and call centre staff. They're always helpful.
One of the greatest services
TransHelp has been a life saver for me for more than 10 years. I definitely could not afford the cost of paying a regular taxi service from my disability income. I'm so grateful to have the convenience of the door-to-door service, and the employees are always going above and beyond to help.
This is one of the greatest services that the Region of Peel has provided for its citizens. Thanks, and a job well done.
Having TransHelp just opened up all doors for me
I want to express my thanks to all of the amazing people who drive to pick us up and make sure we're safe and returned back home. It is so appreciated.
When I started with TransHelp it opened up my life. I had given up driving and had not been well. I was very isolated and alone. Having TransHelp just opened up all doors for me. I started going to the gym and to church and shopping.
I can't thank you all enough for everything you've done for me over the past many years.
TransHelp saved my life!
When I went on oxygen 24/7, I changed from a disabled person being able to work to a disabled person with no independence.
TransHelp got me out of the house to continue living. Thank you!
You mean the world to me
TransHelp truly and literally means "help" to me. Without the help and kindness and hard work of you angels, I wouldn't be able to go out to my appointments. You mean the world to me. Thank you for all your hard work.
Thank you to everyone who makes it work
After a spinal injury that left my mom paraplegic, TransHelp was critical to get her to and from her daily physiotherapy appointments. As a result, she has improved significantly.
We don't know how or even if this would have been possible without TransHelp. So, thank you to everyone who makes it work, and for the warmth and hospitality in every interaction.
The best government service in the country
TransHelp is a unique, life-changing service that's been an incredible help to me. Thanks to this service, I can get on with my life without any problems. As far as I'm concerned, it's the best government service in the country.
I want to extend my warmest regards and thanks to all the drivers, dispatchers, and phone operators at TransHelp, who touch lives daily with their service.
A lifeline for my 88-year-old mom
A great big THANK YOU to all the wonderful folks at TransHelp. Your service has been, and is, a lifeline for my 88-year-old mom.
Life has been made easier because of your service. From my experience, each and every one of your customer service associates is always professional, courteous, and efficient. Your drivers are kind and helpful.
Congratulations on 40 years of service excellence. We appreciate all that you do!
Rohana (daughter of Rafeun)
It's helped me maintain my independence
Congratulations on 40 years. I can't say enough about TransHelp!
Since 2016 I've needed transportation due to my mobility issues. I greatly appreciate having this service available to me. It's helped me maintain my independence. Everyone is always cheerful, very helpful and very polite.
Thanks to everyone at TransHelp! Here's to another 40 years!
It is truly the best
I am a senior and a widow. TransHelp has been a true blessing to me.
I have several illnesses, including cancer. I had a knee replacement and TransHelp has transported me back and forth to physio, which was a true gift. TransHelp drivers have been nothing but helpful, supportive, and kind.
From the bottom of my heart, I have so appreciated the service. It is truly the best. TransHelp staff, drivers, and everyone involved in keeping TransHelp operating should be commended for the terrific job they do and will continue to do.
Many thanks for the terrific service.
All of your staff are amazing
My name is Ryan. Many TransHelp employees know me. My parents and I are so grateful that TransHelp has allowed me to travel on my own for over 10 years.
I really enjoy going out on TransHelp. I've even used it during COVID-19, and I really did feel very safe.
Keep up the great work, TransHelp. All of your staff are amazing.
Greatly relit my life
TransHelp service greatly relit my life. Before TransHelp, my life was very boring and dull because I couldn't go anywhere without its help.
Tons and tons of thanks to all operators and associates. They help us in our mobility in all aspects of life. One more time I thank you for this service.
Feeling alive and productive
Thank you, TransHelp drivers and dispatch. You are kind, wonderful, and helpful.
I'm returning to work now that the transit barrier doesn't exist. The stress and physical limitations of transit are solved. I'm getting out and feeling alive and productive.
It's made a very positive impact
My 23-year-old daughter has special needs. I've never used a service like this before, so I was very nervous.
TransHelp has been the most professional company I've dealt with in a long time. From my first call to TransHelp to set up an account, to booking her first ride, to every driver who has picked her up and dropped her off, all I can say is, "Amazing!"
I'm not one to write letters but felt the need to let you know how grateful I am to be able to use TransHelp. It's made a very positive impact on my daughter. All I can say is thank you!
Without it, I'd be lost
I'm grateful for the service. Without it, I'd be lost. All of the drivers are so courteous and helpful, as well as the staff in the contact centre.
I thank God for TransHelp.
It gives me independence
I'm very grateful that TransHelp exists because it gives me independence. I don't have to rely on friends and family to get around.
I've also met a lot of great people over the years. Happy 40th!
An absolute godsend
TransHelp is an absolute godsend. It's my lifeline. The people who work for TransHelp, the front line and drivers, are wonderful.
Like part of the family
I love TransHelp. The drivers and CSRs are wonderful to talk with.
The drivers make me feel special and safe with the door-to-door service and while they're driving. Their smiles make you feel like part of the family. Drivers are able to roll with the punches and are doing an awesome job.
TransHelp is the best team going!
I would recommend TransHelp 100%
Thank you TransHelp!
You enabled my sister to be independent. Service is always exceptional, and I would recommend TransHelp 100%.
Your service is fantastic
Congratulations on 40 great years of helping people.
Back in the early 80's my mother was a happy customer. I recently came across one of her little paper payment tickets. Now my husband requires assistance. Your service is fantastic when he requires it.
Ken and Jayne
TransHelp has been my lifeline
TransHelp has been my lifeline, and I'm grateful for everything they do for me. The people that work for TransHelp are fantastic.
I'm so thankful
I would be nothing without TransHelp!
TransHelp allows me to be independent. I've been with TransHelp since '93 or '95, and I'm so thankful for the kind people, from the representatives to the drivers.
I found my way again
Happy 40th! TransHelp means the world to me.
After all of my accidents, I thought that was it. But then I joined TransHelp, and I found my way again.
Been a lifesaver to me
TransHelp has been a lifesaver to me. It allows me to be independent and not have to rely on others for transportation.
It also gives me a chance to meet other people who have the same condition as me, and that makes me feel like I'm not alone.
You are all angels
I thank God for TransHelp. It has been essential in my day-to-day life. At 76, I feel independent despite being alone, and it's all because of TransHelp.
A big thank you! I truly appreciate TransHelp. You are all angels.