211 is an integrated telephone and internet-based system providing callers with one-stop information and referrals to local community, social, health and government programs and services.
It is an easy way to access comprehensive and specialized information and referrals to community programs and services.
211 is a comprehensive, professionally maintained database of Peel community services and program which assists individuals and families facing barriers due to language or personal circumstances, professionals in business, government and community agencies. It is free and confidential, thorough translation services 24 hours a day, 365 days a year in over 150 languages.
You can search the 211 database by visiting www.211ontario.ca
Why do we need 211?
Many residents don't know where to turn when they need information about services and programs that are available to them. 211 helps find the most appropriate services and programs and provides the caller with the best available resource(s) in their community. Simplified access through 211 is especially important for vulnerable people or those who face barriers in accessing services.
Who might call 211?
- An individual looking for legal assistance.
- A newcomer to Canada looking for available housing options.
- A family seeking counselling for mental health or addiction issues.
- A laid-off employee wanting to know about available employment programs.
- A caregiver for an elderly parent feeling overwhelmed and needing support.
- A concerned relative or friend of a senior looking for available home support services.
How is 211 different from 311, 411 and 911?
- 211 is for non-emergency calls for information and/or referral to community, health and social services
- 311 is for non-emergency calls for direct access to government services (Regional and Local municipal governments).
- 411 is for directory assistance from the local telephone company
- 911 is for life threatening emergencies or crimes in progress