News release: October 19, 2023
Digital Peel Program provides online access to Health Services program
Program helps residents find important service information online quickly
BRAMPTON, ON (October 19) - Peel Region's Digital Peel Program has launched its first new online service on Peel’s website. Peel residents can now register online for the Prenatal Program.
Digital Peel is a multi-year program which provides residents with a consistent user experience, helping them find important service information online quickly, such as eligibility, fees, how to apply or initiate a service, and contact information.
Peel plans to design, digitize, and implement a core set of 27 services. Digital Peel will create process efficiencies and cost savings through the implementation of an end-to-end digital service delivery model. Cost savings are achieved by not using channels such as regular mail, in-person, and phone options.
Additionally, Peel residents can receive a better customer experience through 16 new digital forms that replaced outdated web forms. The forms reduce security risks, enable process efficiencies, and ensure accessibility.
The new forms are:
- Water billing account change
- Special event application for organizers and vendors
- New business or changes to a business
- Customer feedback
- Formal complaint
- TransHelp eligibility appeal
- Public Health property information request
- Breastfeeding companions program registration
- Stagnant water reporting
- Childcare services feedback
- Critical water user registration
- Accessible format request
- Pool, spa or splash pad opening notification
- Adopt-a-road application
- Peel health professionals onboarding registration
- Peel health professionals COVID vaccine ordering
At Peel, we're always looking for ways to make it easier for residents and businesses to access services and programs. Digital Peel will modernize our business processes and save taxpayers money.
Peter Parsan, Chief Information Officer
About Peel's transition
The Ontario government announced the dissolution of Peel Region and the establishment of a Transition Board (TB) as part of Bill 112. The Transition Board was appointed to provide recommendations to the Minister of Municipal Affairs and Housing on a range of restructuring matters related to the dissolution of Peel Region to make Mississauga, Brampton and Caledon independent municipalities by January 1, 2025.
To learn about the Transition Board, how it will make these recommendations, and to provide feedback to the Ministry of Municipal Affairs and Housing, visit Ontario's Peel Region Transition Board website.
During our transition, Peel remains committed to providing services to residents and businesses. For information about our transition, visit Peel's transition website.
About Peel Region
Peel Region works with residents and partners to create a healthy, safe and connected Community for Life for approximately 1.5 million people and over 200,000 businesses in the cities of Brampton and Mississauga and the Town of Caledon. Peel's services touch the lives of residents every day. For more information about the Region of Peel, explore peelregion.ca and follow us on Twitter @regionofpeel and Instagram @peelregion.ca.