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Protecting yourself and others

The best way to prevent COVID-19 is to avoid being exposed.

We encourage residents to:

Ontario's Chief Medical Officer of Health strongly recommends that residents over the age of 70 should stay home and go out for solo exercise or essential needs. Where possible, rely on help from family and social supports as much as possible for essential needs. This also applies if you have a medical condition or a compromised immune system.

Under the extended emergency order, Ontario has prohibited organized public events and social gatherings of more than 10 people.

Get the latest information about the latest information about the Ontario government’s emergency orders.

Core Four actions to overcome COVID-19 in Peel

Steps to stay safe, rebuild our economy and help communities thrive. Learn the Core Four.

Protect yourself

Continue to take the following precautions:

Deciding to join a social circle

It’s your choice if you decide to join a social circle. You’ll need to consider your own unique circumstance when deciding. If you’re over 70, have a weakened immune system or underlying medical condition you may be at risk of developing complications from COVID-19. Essential workers can be part of your social circle, as long as the other members are aware of the risks and agree to them. Your social circle can include less than 10 people. It’s always best to start slow and safely add members later.

Refer to our translated resources for information in multiple languages.

Access COVID-19 related posters and other resources for use in workplaces and in the community.

Other information

Masks and face coverings

We recommend wearing a non-medical mask when it’s hard to maintain physical distance from others (for example, on public transit or in grocery stores) and where masks are mandatory.

Masks alone will not prevent the spread of COVID-19. The use of non-medical masks or face coverings may not protect you but may help protect those around you.

When wearing a mask, it's still important to consistently practice good hand hygiene and physical distancing when out in public.

Follow these instructions on how to wear a non-medical mask for the general public.

Other important considerations:

  • Wash your hands with alcohol-based hand rub or soap and water before, during and after wearing a mask.
  • Wash and disinfect fabric masks or throw away and replace single-use masks with a new mask as soon as a mask gets damp. Learn how to safely clean cloth face masks in a washing machine.
  • Do not place cloth face coverings on children under age 2 or on anyone who has trouble breathing, is unconscious, or otherwise unable to remove the mask without help. If you can't wear a mask for medical reasons, maintain physical distancing, wash your hands, and cough and sneeze into your sleeve.
  • If you have symptoms stay home. If you must leave home for essential reasons (for example a medical appointment), wear a mask.
  • Wear a mask if you are caring for someone with COVID-19.

Medical masks must be kept for health care workers and others providing direct care to COVID-19 patients. We're accepting donations of surgical masks and other personal protective equipment.

Watch Peel Region’s Interim Medical Officer of Health tell you why, when and how to wear a non-medical mask.


Gloves are recommended for specific situations like caring for sick individuals or food preparation safety.

Wearing of gloves in public for general activities is not recommended. If not worn properly, it may increase the chance of transmission. Gloves are not a replacement for good handwashing practices.

If you do decide to wear gloves, follow these steps:

  • Don't touch your face or cover your cough or sneeze with gloves.
  • Wash your hands before putting gloves on and taking them off.
  • Throw out disposable gloves after you've used them.
Proper disposal

Always put masks, gloves and other home health care waste in a bag before throwing them in the garbage.

COVID-19 is a new strain of coronavirus that has not been previously identified in humans.

Coronaviruses are a large family of viruses that can cause symptoms like the common cold but can advance, in some cases, to severe respiratory illness or even death. Coronaviruses are predominately passed from animals to people but can also spread from person-to-person.

Learn more about COVID-19 from Public Health Agency of Canada.

Symptoms of COVID-19

Common symptoms include:

  • fever
  • new or worsening cough
  • shortness of breath

A range of other symptoms may include:

  • sore throat
  • runny nose or nasal congestion (unless due to seasonal allergies or post-nasal drip.)
  • difficulty swallowing
  • new loss of sense of smell or taste
  • nausea or vomiting, diarrhea, abdominal pain

Less common symptoms may occur. Special attention should be paid if they happen in children, seniors, and people living with a developmental disability.

Access an outline of all of the symptoms commonly associated with COVID-19 from the Ministry of Health.

When to contact a health care provider

Contact your health care provider, Telehealth Ontario at 1-866-797-0000 or Peel Public Health if you're experiencing symptoms of COVID-19. Peel Public Health can be reached at 905-799-7700, Caledon 905-584-2216. Our Public Health call centres are open 8:30 a.m. to 6:30 p.m., 7 days a week.

If your symptoms change or worsen, you may need to seek medical attention or get re-tested. If you have any severe symptoms, such as difficulty breathing or chest pain, call 911. Learn more about getting tested for COVID-19.

Key steps include:

  • Staying a safe distance of 2 metres away from other people.
  • Avoiding handshaking.
  • Wearing a non-medical mask in public settings where it's difficult to maintain physical distancing and where masks are mandatory.
  • Working from home when possible.
  • Choosing virtual meetings over in-person meetings.
  • Avoiding crowds.

Physical distancing doesn't mean you can't stay socially connected with friends and family. Create a safe social circle of up to 10 people to stay connected.

Mandatory self-isolation

The Government of Canada has put an emergency order in place that requires mandatory 14-day self-isolation for all individuals entering Canada, even if they do not have symptoms of COVID-19.

Self-isolation means you must stay at home and monitor yourself for symptoms. Learn how to self-isolate or access our translated resources

Visit self-isolation and testing to find out what to do if you develop symptoms.

Essential service workers such as health care workers returning from travel outside of Canada should also follow the mandatory quarantine. However, some of these workers may be able to return to work earlier than 14 days after arriving in Canada if they do not have symptoms and are considered critical to operations.

If you're an essential service worker you should contact your occupational health department or Peel Public Health. If you do return to work, you should continue to self-monitor for symptoms and immediately self-isolate if symptoms develop.

Returning to Canada

When you return to Canada you will need to confirm that you have a suitable plan for isolation. Under the order by the Canadian government, you cannot isolate in a place where you would be in contact with vulnerable people, including seniors, or people with pre-existing medical conditions. You must also confirm that you will have access to essentials such as food and medication.

Get more information about what to do when arriving in Canada from the Public Health Agency of Canada.


Violating instructions provided to you when you entered Canada is an offence under the Quarantine Act. Such offences could result in a fine and/or imprisonment. The Royal Canadian Mounted Police (RCMP) is the lead enforcement agency for the Quarantine Act.

The Government of Canada has advised against all non-essential travel outside Canada until further notice. Read the COVID-19 travel advisories for more information

Additional information

If you have questions, Peel Public Health can be reached at 905-799-7700, Caledon 905-584-2216. Our Public Health call centres are open 8:30 a.m. to 6:30 p.m., 7 days a week. If you're feeling well, you do not need to contact public health.

If you have severe symptoms, such as difficulty breathing or chest pain, call 911. Inform 911 of your symptoms and recent travel history to make sure the right infection prevention and control precautions are taken.

On April 1, Peel Public Health issued a class order under Section 22 of the Health Protection and Promotion Act. Learn more about the COVID-19 class order.

Residents, or visitors to Peel, must self-isolate for 14 days if they:

  • Have tested positive for COVID-19.
  • Have symptoms of COVID-19 (and are awaiting their test results).
  • Believe they have symptoms of COVID-19.
  • Are a close contact of a confirmed case of COVID-19.
  • Are a parent or caregiver, of a child age 16 and under that has tested positive for COVID-19 or is a contact of a COVID-19 case.

Requirements include the following:

These residents may not leave their home or isolation facility for any reason during this period of isolation unless:

  • They are on a private balcony or in an enclosed yard on their property where they can avoid close contact with others.
  • They need to seek emergency medical attention.

These residents must avoid all contact with others including:

  • Avoiding all contact with vulnerable persons (for example, those with underlying medical conditions, compromised immune systems, seniors, or reliant on homeless shelter/other congregate living setting).
  • Avoiding contact with household members as much as possible (for example, wear a mask if you need to be in the same room).

These residents must follow instructions for infection control as directed by Public Health.

  • handwashing, changing and disposal of masks, not sharing any dishes/cutlery, using a separate washroom if available, sleeping in room by yourself if possible, using separate towels.

These residents should seek prompt medical attention if illness worsens.