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Water and Wastewater

Frequently Asked Questions
Optional Water and Sanitary Sewer/Septic Protection Plans Available For Region of Peel Residents

  • Who is Service Line Warranties of Canada?
    • Service Line Warranties of Canada (SLWC) is a private company that provides optional and voluntary exterior water and or sewer/septic (wastewater) pipe and interior plumbing protection.
    • SLWC is an accredited Better Business Bureau organization with an A+ rating.
    • SLWC has helped more than 100,000 homeowners in over 240 cities across North America save over $64 million in service line repair costs.They have a 97 % claims rating approval.
    • Information about Service Line Warranties of Canada can be found at slwofc.ca

  • Why has the Region of Peel chosen to work with SLWC to offer water and sewer/septic pipe and interior plumbing and drainage coverage?
    • To help educate residential property owners about their responsibilities for the maintaining, repairing and replacing of their private side (from inside their homes to the property line) pipes.
    • To offer homeowners optional and voluntary affordable protection for unexpected costs of repairing or replacing non-functioning water and sanitary sewer/septic pipes, as well as broken interior plumbing systems.
    • To help reduce expenses to property owners and the Region of Peel because the plans encourage residents to report water and sewer leaks in a timely manner. Timely water pipe repairs conserve water and reduce water loss for the Region. Timely sewer/septic pipe repairs minimize wastewater pollution helping the environment.
    • To help with cost savings for the Region with fewer resident calls and involvement in private side infrastructure repairs that is the responsibility of the property owners.
    • The Region of Peel logo is being used to confirm the program’s legitimacy. This is anticipated to result in more enrollments, which allows SLWC to offer coverage at lower prices.

  • Are the coverage plans considered to be insurance?
    • The plans are a warranty service offered by SLWC as an independent private provider. Although the plans use terms like deductible, coverage and exclusions, they are not insurance as most people understand but a contract pledge to arrange a qualified competent contractor to repair your service pipes.
    • We advise that homeowners check with their own home insurance provider prior to enrolling in any warranty program.
  • Is this a Regional program?
    • No, this is not a Regional program, SLWC is a program partner. As such SLWC is solely responsible for the management and service of the warranty programs. The programs were chosen through the Region’s public procurement process.
    • A homeowner who chooses to enroll in this program should do so with the understanding that the Region in no way warrants or is liable for the work or performance of SLWC. The Region only wants to make residents aware of this program since water, sanitary sewer/septic pipe and interior plumbing repairs can be very expensive.
  • What coverage plans are being offered?
    • Exterior Water Service Line – Covers the cost of repairing broken or leaking outside water pipes to the property line
    • Exterior Sewer/Septic Line – Covers the cost of repairing broken, leaking or clogged outside sanitary sewer pipes to the property line
    • Interior Plumbing and Draining Warranty – Covers the cost of broken or leaking water or sanitary sewer pipes inside the house including drain lines connected to the main sewer stack. The coverage does not include faucets, fixtures, venting issues or gas lines.

  • What are the costs of the programs?
    • The water service line warranty program is $5.18* per month or $54.96* annually
    • The sanitary sewer line warranty program is $6.59* per month or $69.96* annually
    • The in-home plumbing repair warranty program is $7.15* per month or $75.96* annually

      *Plus HST
  • How much coverage is provided for each program?
    • The exterior water service line warranty program provides $8,000 coverage per repair incident
    • The exterior sanitary sewer/septic line program provides $16,000 coverage per repair incident
    • The interior plumbing and drainage provides $3,000 coverage per repair incident
  • How can a resident enroll in the coverage programs?
    • Residents can enroll by visiting slwofc.ca/peel or by calling 1-866-431-6677.

Revised: Monday December 09 2019

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